Okay, that wasn’t actually the headline on CNN’s business page this morning.
The actual headline was Economists: No global collapse in ‘08.
The reason nobody published the “Alien annihilation of Earth not expected” headline is that the possibility isn’t on the radar of anyone reputable.
Draw your own conclusions.
A few months ago, I wrote about professionalizing technical support.
Last week, I presented at SASAG on this topic. I’ve made my presentation on Professionalizing Technical Support available here; it’s still a PowerPoint document. Please let me know if you’d like this data but require a different format. The extensive notes, of course, represent what I wanted or tried to say, not what I ended up actually saying. (Like any good SAGE meeting, the presentation was much more a discussion than unidirectional transfer of information and ideas.)
Read on for my impression of the meeting.
[ Update, 2007-07-16: Please see my followup post ]
I’m in tech support, and I love my job: I love helping people solve problems, and I love working on the tricky things. I like working on streamlining processes to reduce support effort, I like figuring out how to communicate internally and document our processes. I even get to do a little bit of writing scripts for internal use and to solve customer problems that, strictly speaking, shouldn’t be our problem.
That said, I often feel like I’m making it up. I feel like my management’s making it up. And I don’t think that’s their fault, or mine.